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FAQs:

 

 

·  What forms of payment do you accept?

·  How will EVOS’s information appear on my billing statement if I pay by credit card?

·  Do you offer discounts for bulk purchases?

·  What is the Return Policy?

·  What is the order cancellation policy?

·  What do I do if a wrong product was received?

·  What if my product is defective or damaged?

·  When returning items, what do you mean by "Like New Condition"?

·  How secure is my information that I submit to EVOS?

·  Do you price match?

·  Are there any restrictions to the FREE SHIPPING?

·  How soon can I expect my order to be delivered?

·  Can I pick up my product at the EVOS warehouse (will call)?

·  Does EVOS deliver to “mail drop” locations?

·  Does EVOS ship to international addresses?

 

Question : What forms of payment do you accept?

Answer : We accept a company check, Visa, Mastercard, American Express and Discover. For approved customers, a Net 30 Term can be set up as well (with approved credit application)

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Question : How will EVOS’s information appear on my billing statement if I pay by credit card?

Answer : THE CHARGE ON YOUR CREDIT CARD STATEMENT WILL APPEAR AS: "East Valley Office Supply" and/or “EVOS”

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Question : Do you offer discounts for bulk purchases?

Answer : Yes, we are always willing to work with you if you plan on purchasing in bulk. Please contact us for details.

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Question : What is the Return Policy?

Answer : We want you to be happy with your purchases. However, if you must return products you've purchased, you can obtain a Return Authorization by calling us at 480-497-0407 8:00am - 5:00pm Mon-Friday (MST) or email our customer service. Please note that all return requests must be reported to EVOS within 30 days of receiving your order, and items must be in “like new” condition, in it’s original packaging

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Question : What is the order cancellation policy?

Answer : If you have placed an order and would like to cancel it for any reason, please contact us immediately by calling 480-497-0407. We will do everything we can to stop your order from shipping, however we cannot guarantee this as your order may be processed minutes after you submit the order. If we cannot stop your order from shipping and you are outside of our local delivery area, you will be responsible for all shipping and handling charges for the return shipping back to our warehouse.

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Question : What do I do if a wrong product was received?

Answer : It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping, please notify us. We will issue an RA number and instructions on how to return the product. We will ship you the correct product. If you ordered the incorrect product: Please note that we sell over 50,000 products from 100's of different manufacturers. Customer error as well as documentation errors can occur. We will do our very best to resolve the situation and take care of our customers. Product Overages and/or Double Shipments: Upon any incidences of duplicate shipments of orders or merchandise, EVOS will contact the customer to request that the merchandise be returned to our facility. We will make all arrangements for the items to be picked up at the customer's location. If all attempts to contact the customer are unsuccessful, or if the customer refuses to return the unpaid merchandise, EVOS reserves the right to charge the customer for the goods.

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Question : What if my product is defective or damaged?

Answer : Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RA number and return instructions. When you receive your merchandise, please open all boxes immediately and check contents. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. If the product is defective, you will receive a replacement. If after 30 days of receiving your product, it proves to be defective, we will assist you and the manufacturer with the return process.

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Question : When returning items, what do you mean by "Like New Condition"?

Answer : The item: Must be clean and free of dents, scratches, holes, tears, cracks, stickers, price tags, etc. Should be unused. Must be in its original packaging (carton, wrap, protection or sleeve provided by the manufacturer). The Carton and Packaging: Must be free of writing, such as "Sold To", RA# or "Return To" etc. Must be free of holes, cuts or tears. Must be free of excessive tape or odd tapes, i.e. duct tape. Furniture cartons must be opened so that they can be reclosed, preferably by opening the carton flaps. Never cut furniture cartons around the bottoms or down the sides. All internal packaging (i.e. bubble wrap, cardboard corners, tops and sides) must be in place.

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Question : How secure is my information that I submit to EVOS?

Answer : EVOS takes security extremely seriously, and we take strong precautions to protect the information of the clients. When our clients submit sensitive information through our web site, that information is protected both online and off-line. We take credit card information security seriously and use a variety of technical solutions to make shopping safe for our clients. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All of the information of our clients, including the sensitive information mentioned above, is maintained in a restricted area. Only those of our employees who need the information to perform a specific job are granted access to personally identifiable information. If you have any questions about the security at our Site, you can send an e-mail to customerservice@evosinc.com.

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Question : Do you price match?

Answer : Our corporate buyers review our competitors' pricing to make sure you receive the lowest available prices at the best value. However, if you still find a lower price from another (reputable) merchant that offers the same service with no order minimum, we will gladly match that price to earn your business. Our Lowest Price Guarantee applies to all EVOS purchases. Comparisons should be based on products that are the exact model, unused and packaged, and are currently posted and available in stock from our competitors. The price for comparison should be the total price, including the cost of purchase of the same product and quantity, plus any applicable sales tax, shipping and handling costs. Any special promotions, shopping club/points, free offers, and special payment arrangements are not eligible for price comparison. Please note that there are several internet companies that do not have our level of service, delivery time, and rock solid reputation, so we do not match internet-only companies.

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Question : Are there any restrictions to the FREE SHIPPING?

Answer : EVOS offers FREE SHIPPING on all office supply orders. Furniture deliveries that require special handling may be subject to delivery charges. All local customers receive delivery through our fleet of delivery vehicles. Customers outside of our local delivery area will receive their order next day delivered via UPS Ground to the 48 contiguous United States. As a customer of EVOS, you will be able to use our FREE NEXT DAY shipping for all items that are able to be sent through UPS. EVOS offers FREE NEXT DAY delivery on all orders within 48 contiguous United States of America, except Alaska and Hawaii. The FREE NEXT DAY shipping is restricted by your location, and some restrictions apply*. *Furniture deliveries by common carriers will vary based on weight and size of item, and the ability to deliver. For orders that are oversize or require common carrier, these will not arrive next day.

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Question : How soon can I expect my order to be delivered?

Answer : Next-day shipping: Orders placed before 4:00PM your local time zone, Monday through Friday without complications are normally shipped the same day. Utilizing our nationwide express delivery, orders ship from the distribution center nearest the shipping address. If you require guaranteed next day delivery, please call customer service. With normal delivery you will most likely receive your order the next business day. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day. On occasion, you may order an item that we are currently out of stock on. If that is the case, you will still receive the other items on your order the next business day, and a representative from EVOS will contact with at ETA or information on the backordered item.

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Question : Can I pick up my product at the EVOS warehouse (will call)?

Answer : EVOS has a national warehouse network of over 35 warehouses across the United States. Our locations are built for fast delivery of over 50,000 products. We are happy to provide the ability to have customers pick up office supplies, furniture supplies, janitorial supplies, and computer supplies at our locations. Please call customer service at 480-497-0407, and let them know that you need to have a "will-call" order placed and which location you would like pick up from.

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Question : Does EVOS deliver to “mail drop” locations?

Answer : A "Mail Drop" location is an address where a business or service accepts mail deliveries on behalf of a customer. EVOS will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.). However, EVOS is unable to deliver to Post Office Boxes or APO/FPO addresses.

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Question : Does EVOS ship to international addresses?

Answer : We are sorry, but we are unable to offer shipping outside of the 48 Contiguous States of America, Canada, Alaska, and Hawaii.

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